What to do next

Unhappy with your score or have a complaint? Get in touch.

Enquiry on results (EOR) procedure and fee

Test takers have the option to have any or all sections of their test remarked if they are unhappy with the score awarded on their Test Report Form.

The process is called an Enquiry on Results (EOR) and the fee is £150.

  • Log in to the Test Taker portal. Click on ‘Completed’ test tab and then on the date of the test you wish to request an EOR for.
  • Choose the ‘Results’ tab and your test results will display. Then scroll all the way down to the bottom of the page and click on the hyperlink to request the test re-marking.
  • You will see a brief overview of the re-marking information and the EOR fee. You can select more than one section to get re-marked. If the deadline for applying for an EOR has passed, you should contact your Test Centre directly.
  • At the bottom of the page, you will need to check the box to agree to the Terms and Conditions before going to payment.
  • Make the payment of £150 via our online payment form. If you are unable to pay online, please email us for assistance. Please note that the University no longer accepts cash payments. 
  • Upon receipt of your application, your test papers will be sent to the British Council for re-marking by a Senior Examiner. Your result will normally be available on the same day as your application and up to 21 days after your application, depending on several factors including the number of sections requested for re-mark. If you have not received a response after 21 days, please contact us.
  • You will receive an email (with letter attachment) advising you of the decision from the British Council.

What if a change is made to my results?

If you have received a paper TRF, you will be sent an updated copy of your TRF. If you received an eTRF, an updated eTRF will be available online. You will be refunded the £150 enquiry fee within approximately 14-28 working days.

What if there is no change to my results?

The Senior Examiner’s decision is final and no refund of the enquiry fee will be made. Your original TRF/eTRF will remain valid.

If you wish to appeal, the Appeals Procedure can be found at the Cambridge English website. The Appeals Procedure focuses on whether, in the course of reaching decisions, procedures consistent with the regulatory authorities' code of practice were used and that these procedures were applied properly and fairly in arriving at judgements.

The Appeals Procedure is not concerned with making judgements about candidates' work in the examination; an appeal will not involve re-marking or reassessment of a candidate's work, although further re-marking might be ordered as a result of an appeal if it is found that procedures have not been satisfactorily followed.

One Skill Retake - now available for IELTS on Computer

IELTS One Skill Retake is a new feature offering you the opportunity to retake just one section of IELTS - Listening, Reading, Writing or Speaking, saving you time and money.

IELTS One Skill Retake is available to test takers who have completed a full IELTS on Computer test and must be booked within 60 days of the original IELTS test date. You are only able to register for an One Skill Retake if the ID document you registered with for your original test has not expired and remains valid on the date of your One Skill Retake. You must bring the same ID document used to verify your identity on your original, full IELTS test to your One Skill Retake.

The format and timing of the test is the same as the original test that you took. If you choose IELTS One Skill Retake, you will receive a second Test Report Form with your IELTS One Skill Retake score, the scores from your original test and an overall CEFR score. You can choose whether you would like to use your old or new Test Report Form for the skill you retook.

Please note that not all Recognising Organisations currently accept One Skill Retake, so please be sure to contact the organisation(s) you are applying to directly, to confirm that they will accept an IELTS One Skill Retake before booking and paying for this service.

 The cost to take One Skill Retake is £160.

Please note, the One Skill Retake (OSR) cancellation and transfer policy differs slightly from the standard IELTS Terms and Conditions. If a cancellation request is made more than 14 calendar days before the OSR session, £100 of the OSR fee is refundable. Any requests received within 14 days of the test date are not eligible for a refund.

Transfer requests must be received at least 5 calendar days before the scheduled OSR test. Any requests received within 5 days of the test date will be rejected. There is a £50 administration fee for transferring your OSR to another test date. You can only transfer the same booking once. The new OSR date must also be within 60 days of your original test, or this will be treated as a cancellation.

  • Visit the IELTS website for more information on the One Skill Retake.

Complaints procedure

If you have any issues, concerns, or complaints with the way your test was conducted, please talk to test day staff before leaving the test centre. Complaints must be submitted before the end of the test day.

We encourage anyone with general comments or feedback about our services to contact us.

The British Council global complaint procedure can also be found on the British Council website.